Terms & Conditions

Click here for Dutch version of these Terms & Conditions

Terms & Conditions for Kool Organics products to consumers
1. Scope
1.a Kool Organics is located on Veemarkt 117-119, 1019 CA Amsterdam and registered with the Chamber of Commerce under number 56497695. VAT number NL 852155268B01 and SKAL registration number is 101627.
1.b These conditions apply to all products, quotations, offers and deliveries, and every order implies acceptance of these conditions.
1.c These conditions are governed by Dutch law.

2. Information about Kool Organics Offer
2.a Kool Organics products relate to the stated range of products on the Kool Organics website. Information regarding used ingredients including potential allergens, nutritional values and weight per offered packaging are listed on the website for each product.
2.b The prices quoted are inclusive of Dutch VAT and excluding shipping. The prices are valid at the time of publication, after which they may be subject to change.
2.c Prices are subject to misprints.
2.d Kool Organics is doing its utmost best to ensure that prices are accurate, but can not guarantee that there are absolutely no errors. In the event that there is an error in the price of a product, Kool Organics will allow the customer to accept the new price or cancel the order. If Kool Organics is unable to contact the customer, within 30 days, the order will automatically be canceled.

3. Ordering, Shipping and reflection period
3.a An order can be placed through our online store.
3.b The goods are dispatched at the expense and risk of the customer to the delivery address given by the customer.
3.c The orders are shipped between Monday and Friday excluding holidays that fall on weekdays. Kool Organics is not responsible for unpredictable delays.
3.d The products are supplied up to 30 days after the order date, except in cases of force majeure.
3.e If Kool Organics products can not be delivered due to a sudden and temporary unavailability, Kool Organics will contact the customer as soon as possible and no later than 30 days after the order by email notification.
3.f The products can be returned up to 14 days after receipt, provided that the packaging is intact.
3.g For returning orders Kool Organics recommends to use a courier that offers the possibility to track the package.
3.h Kool Organics is not responsible for refunding goods that are lost, stolen or damaged.

4. Shipping and Payment
4.a In the Netherlands, Kool Organics calculates free shipping on orders of € 50.00 or more. For orders of less than € 50.00 shipping costs of € 5.75 apply.
4.b In Belgium, Kool Organics calculates free shipping on orders of € 75.00 or more. For orders of less than € 75.00 shipping costs of € 5.75 apply.
4.c Shipping to Denmark, Germany, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Austria, Poland, Portugal, Spain and Sweden are € 10.00 for parcels up to 2kg, € 18.00 for 2–5kg and € 22.00 for 5–10kg.
4.d Payment of the order can be done with iDEAL Netherlands, Creditcard (Visa and MasterCard), Paypal and Bancontact/Mister Cash (Belgium).The shipment of the order will take place after receipt of payment.
4.e Kool Organics is not responsible for any customs fees or taxes that may be applied outside the Netherlands.

5. Complaints and Liability
5.a Complaints must be reported within 14 days after delivery per registered letter.
5.b If the complaint is accepted, our liability is limited to the exchange of goods. Any liability of the seller is limited to the actual amount paid for the order.
5.c The seller is not liable for its advice, misprints on the website or technical information provided by suppliers or manufacturers.